Return Policy
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Return Policy
Shipping & Return Policies
The following information pertains only to orders placed directly through UCoat It by calling 1-800-UCoat-It or orders placed through UCoatit.com. For orders placed through an Authorized Dealer, consult with your local dealer for shipping and/or return policies specific to your location.
All orders placed with UCoat It will be shipped within 72 business hours subject to payment verification and product availability.
Returns
Before shipping your return or exchange, please call 1-800-826-2848 to get a Return Merchandise Authorization (RMA) number. Any merchandise returned without an RMA number will be refused at the time of delivery.
Shipping restrictions apply to UGloss-AF, UGlaze-SB, UFlek-AF, UClad and UClad-LV products and are not allowed to be shipped using expedited services with UPS, Fedex and USPS due to their flammable and corrosive contents.
All returns must be made within 90 days after purchase date, in original sealed packaging and are subject to a 15% restocking fee. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number. Please use UPS Ground, FEDEX Ground or USPS Mail with tracking number and insure all merchandise, UCoat It cannot accept responsibility of any uninsured packages. Place RMA# on top of box being returned.
Please send merchandise to be returned to:
UCoat It
1911 Bellaire Ave.
Royal Oak, MI 48067
Please allow 7-10 business days for your package(s) to be delivered before checking on the status of returned merchandise.
Damaged Shipments
All customers who receive damaged merchandise must notify UCoat It within 30 days of receipt. To report a damage, call 1-800-UCoat-It and have your order information ready. UCoat It will then contact the shipper to initiate a damage claim. The shipper will return to the delivery location, inspect the damage, and return the merchandise to us. Upon notification or delivery from the shipper, the replacement merchandise will be reshipped, using the same service the as originally shipped. This process can take anywhere from 1-8 business days. The customer may upgrade the shipping service at an additional charge. If a customer cannot wait for the claims process, products may be re-purchased and shipped, for urgency by the customer. Upon damage claim notification from the shipper a credit will be issued for the re-purchased merchandise.
