UCoat It Shipping & Return Policies

The following information pertains only to orders placed directly through UCoat It either online at www.UCoatIt.com or by calling 1-800-UCoat-It. For orders placed through an Authorized Dealer, consult with your local dealer for shipping and/or return policies specific to your location.

Available Shipping Services

Standard Shipping (Continental USA & Canada)

Orders shipped UPS Ground will be shipped within 48 business hours, subject to payment verification and product availability. Delivery time is 3-7 business days for orders shipped throughout the Continental United States; 7-10 business days for Canadian addresses. Business days do not include weekends (Saturday and Sunday) or Holidays. Orders to Canada are subject to local Government and Provincial Sales Taxes, as well as any additional brokerage fees.

Standard Shipping (Alaska, Hawaii, and Puerto Rico)

Orders shipped UPS Ground will be shipped within 48 business hours, subject to payment verification and product availability. Delivery time is generally 7-10 business days. Business days do not include weekends (Saturday and Sunday) or Holidays. Restrictions apply to UGloss-AF, UFlek-AF and UClad products.

Expidited Shipping (2nd Day Air)

Orders shipped 2nd Day Air will be shipped within 24 business hours, subject to payment verification and product availability, and will go out the same day if received by 12:00PM Eastern Time (11:00AM Central Time, 10:00AM Mountain Time, 9:00AM Pacific Time). Orders processed on the weekend or holiday will be shipped on the next business day. UGloss-AF, UFlek-AF and UClad products CANNOT be shipped via Second Day Air.

Expidited Shipping (Next Day Air)

Orders shipped Next Day Air will be shipped within 24 business hours, subject to payment verification and product availability, and will go out the same day if received by 12:00PM Eastern Time (11:00AM Central Time, 10:00AM Mountain Time, 9:00AM Pacific Time). Orders processed on the weekend or holiday will be shipped on the next business day. UGloss-AF, UFlek-AF and UClad products CANNOT be shipped via Next Day Air.

Freight Shipping (Large Orders)

For large orders, shipping via freight allows us to package your entire order into one unit (wooden pallette) rather than shipping multiple loose boxes, lowering the risk of damage or lost items during transit. Typical shipping times are comparable (or faster) to other means of shipping. Customers using freight service must be able to accept a pallette (access to forklift). Call 1-800-UCoat-It for more information regarding freight shipping.

Damaged Shipments

All customers who receive damaged merchandise must notify UCoat It within 30 days of receipt. To report a damage, call 1-800-UCoat-It and have your order information ready. UCoat It will then contact the shipper to initiate a damage claim. The shipper will return to the delivery location, inspect the damage, and return the merchandise to us. Upon notification or delivery from the shipper, the replacement merchandise will be reshipped, using the same service the as originally shipped. This process can take anywhere from 1-8 business days. The customer may upgrade the shipping service at an additional charge. If a customer cannot wait for the claims process, products may be re-purchased and shipped, for urgency by the customer. Upon damage claim notification from the shipper a credit will be issued for the re-purchased merchandise.

Please note: the re-shipping of replacement merchandise may take up to 10-14 business, including shipping time.

Returns

Before shipping your return or exchange, please call 1-800-826-2848 to get a Return Merchandise Authorization (RMA) number. Any merchandise returned without an RMA number will be refused at the time of delivery.

All returns must be made within 90 days after purchase date, in original sealed packaging and are subject to a 15% restocking fee. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number. Please use UPS Ground, FEDEX Ground or USPS Mail with tracking number and insure all merchandise, UCoat It cannot accept responsibility of any uninsured packages. Place RMA# on top of box being returned.

Please send merchandise to be returned to:

UCoat It
Return and Exchange Dept.
Attn: RMA# (Enter RMA# Here)
1797 Atlantic Blvd.
Auburn Hills, MI 48326

Please allow 7-10 business days for your package(s) to be delivered before checking on the status of returned merchandise.

Exchanges

All exchanges must be made within 90 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See below for RMA procedures). Please use UPS Ground, FEDEX Ground or USPS Mail with tracking number and insure all merchandise, UCoat It cannot accept responsibility of any uninsured packages. Place RMA# on top of box being returned.

Please send merchandise to be returned to:

UCoat It
Return and Exchange Dept.
Attn: RMA# (Enter RMA# Here)
1797 Atlantic Blvd.
Auburn Hills, MI 48326

Please allow 10-14 business days to receive new merchandise

Using a Freight Forwarding Agent

UCoat It can ship your merchandise to a freight forwarder within the Continental USA if you desire. All shipping charges and fees will be the responsibility of the customer.

Alaska, Hawaii and Puerto Rico customers: If you are ordering UGloss-AF, UFlek-AF or UClad products UPS will not ship these products via air — you must use a freight forwarder (or other means) to transport these products to your location.